Returns
Last updated: 22 October 2026.
Not happy with what arrived? No problem: here's how to return it.
1. You have 14 days
You have 14 days from receiving your order to change your mind, no explanations needed.
2. How to tell us
Before the 14 days are up, write to us with your order number or, if you prefer, send us the form at the end of this page:
- Email: namenal@gmail.com
3. Live plants
[Decide whether live plants, being perishable, are excluded from returns, and explain it here.]
4. How to send it back
Send us the product within 14 days of letting us know, in good condition and, if possible, in its packaging.
[Who pays for the return: you or us.]
5. We give you your money back
We refund everything you paid, including standard delivery, within 14 days of you letting us know, using the same payment method. We may wait until we receive the product before doing so.
6. If something's wrong with it
If a product arrives damaged or isn't as we described, that's not a return: the guarantee covers it and it costs you nothing.
7. Return form
If you'd rather do it in writing, copy this form, fill it in and send it to us. It's optional: an email works just as well.
To:
- Owner: [Name or company name]
- Address: [Address]
- Email: namenal@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Product and order number:
- Ordered on/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.